服务工程师

工作职责：Job Responsibilities
通过提供专业的、为客户产生价值的现场服务，***化确保服务质量及客户满意度，以促进所负责客户的业务发展，支持年度配件销售指标的完成。
To maximize the customer satisfaction on our service quality and capability with providing professional field service and professional consultancy while promote service products to generate NS. Also responsible for supporting the parts selling to reach yearly service sales target.
1、独立开展日常服务工作，如新设备/项目安装调试、操作维护指导，故障响应，客户培训等
Work independently for daily service work, such as project startup, installation & commissioning, operation & maintenance guide, trouble shooting, and customer training etc.
2、所负责客户的电话及现场需求响应，包含技术支持、问题的持续解决及跟踪等
Be responsible for customer’s call back, technical support and problem solving.
3、定期的客户拜访以确保客户满意度并寻求业务机会，同时支持所负责区域配件等服务的销售，确保能达到并超过年度业绩指标
Regular customer visiting to find out their demands and service business opportunity; Responsible for supporting the parts and other service sales to ensure the service sales revenue to be reached.
4、和销售、技术及采购等公司内部团队紧密沟通，以确保所负责客户的满意度
Working closely with sales, engineering & project teams to satisfy customers.
5、作为所指定区域内服务业务的主要联系人
Be the main contact person for service issues within the designated areas.
6、根据现场服务情况或客户的反馈，提供现场质量反馈信息给公司技术部及质量专员，并进行根本原因的分析，确保产品的持续改善
Provide technical and quality feedback to the technical & QEHS specialist, analyze the root cause, to ensure products sustainable development.
7、及时提交工作报告，如现场服务报告、周报及月报等
Timely and correctly feedback for site work situation, weekly and monthly report etc.
8、完成其他分派的任务或项目
Perform other miscellaneous duties and/or special projects as required.
职位需求与任职条件：Job Requirements and Qualifications
1、大专或以上学历，4年以上在工程机械行业，如矿山、冶金方面的行业经验
Junior college or above education background. 4 years experiences in Construction Machinery, Mining or Metallurgical industry.
2、3年或以上在机械行业的服务经验
3+ years of service experiences in related mechanical segment.
3、有较强的沟通、协调能力、执行能力，工作原则性强，有较强的客户服务意识，能承受较大的工作压力，能适应长期国内及外出差。
Possess strong communication, coordination and execution abilities and work discipline; have a strong sense of customer service and be able to work under high pressure
4、团队协作，有项目管理经验更佳
Team worker, and project management experience will be a plus.
5、较强的沟通及人际交往能力
Strong oral/written communication and interpersonal skills are essential.
6、具备电工操作证优先
Certified electrician is a plus.